Matthew Hendricks

Product · Docs · Technical Delivery

I help small teams ship workflow-heavy MVPs, onboarding improvements, and technical implementation work through small, clearly scoped engagements. The goal is simple: reduce friction, ship something real, and leave behind artifacts a team can keep using.

My background spans product, support, documentation, and customer-facing engineering across Privacy Dynamics, Microsoft, Premera Blue Cross, Ookla (Speedtest.net), and NinjaTrader.

What I’m Best At

🧭 Product & Workflow MVPs

Turn fuzzy ideas into bounded software work.

  • Scope shaping for founder-led products and internal tools
  • Workflow and UX cleanup before engineering churn sets in
  • Small delivery plans that end in shipped software, not open loops

📚 Docs, Onboarding & DX

Make it easier for users and teams to succeed without extra help.

  • Documentation audits and information architecture review
  • Quickstart, onboarding, and troubleshooting improvements
  • Developer-facing clarity work grounded in real user workflows

🤖 Agent-Assisted Delivery

Use LLM workflows as leverage, not theater.

  • Async research, synthesis, and implementation support
  • Internal queue and replay workflows to improve consistency
  • Human review, UX judgment, and clean handoff artifacts still stay central

Engagement Model

✅ Small Scope First (Recommended)

Tight scope. Clear finish line. Fast turnaround.

  • Best for: diagnostics, one-off fixes, workflow cleanup, short implementation pushes
  • Async-friendly, minimal meetings
  • Concrete deliverables in days (not weeks)

If it cannot be explained on one page, it probably is not a good starting engagement.

🔁 Delivery Sprints

Repeatable progress after the first cut is clear.

  • Implement the agreed fix list or scoped feature set
  • Refine UX, docs, and operational handoffs as part of the same delivery loop
  • Good fit when the team needs momentum more than ceremony

🧩 Fractional Support

For teams that need a steady second brain with limits.

  • Reserved weekly time with a defined ceiling
  • Best for founder-led teams making repeated product and implementation decisions

Tools & Working Style

🧱 How I Work

  • Async by default: written updates, clear artifacts
  • Scope-first: boundaries and deliverables defined up front
  • Clarity over hype: simple language, fewer moving parts

📦 Deliverables

  • Scope notes, implementation artifacts, and decision records
  • Shipped pages, workflows, prototypes, or docs improvements
  • Handoff notes teams can maintain without me in the room

🛠️ Tooling

  • Git + Markdown workflows
  • Modern web stacks, static docs sites, and pragmatic backend glue
  • LLM and agent workflows used carefully to compress busywork

Need a practical delivery partner?

Send a short description of what you are trying to ship, fix, or validate. I will reply with a suggested scope, work channel, and next step. If it is a small one-off, I may route you to the support menu instead.

Email me → Westmark.dev One-off Support

Response time: usually within 1 business day.