Résumé — Matthew Hendricks

I help founder-led teams and practical software companies ship product, documentation, and technical delivery work through small, clearly scoped engagements. For case studies and project details, see the Portfolio.

Contact

Email: matthew@westmark.dev · GitHub: @watthem · LinkedIn: matthew-hendricks

Core Skills

• Documentation & DX: Technical documentation systems, onboarding clarity, API docs, information architecture, contributor-friendly workflows
• Web & Tooling: JavaScript/TypeScript, HTML/CSS, modern web stacks, static docs sites, Git-based workflows, Markdown publishing
• Customer-facing Engineering: Technical discovery, troubleshooting, and translating customer needs into actionable product and documentation work
• Product & Process: UX-minded product work, cross-functional collaboration, workflow design, process mapping, clear written communication
• Agent-assisted Delivery: Practical use of LLMs and automation to speed research, implementation, and handoff without removing human review
• Privacy-aware Systems: Experience supporting privacy-sensitive and enterprise environments

Professional Experience

Technical Consultant — Westmark.dev (Current)

Scoped consulting engagements across workflow-heavy MVPs, UX cleanup, documentation systems, and agent-assisted delivery.

Customer Engineer — Privacy Dynamics (Oct 2021–Sep 2022)

Built a documentation website, supported early-stage customers, troubleshot UX/QA issues.

Contract Technical Writer — Microsoft (Mar 2020–May 2020)

Converted Word/PDFs to internal wiki docs; collaborated with PMs/engineers; tracked work via Git/Markdown.

Business Analyst / Technical Writer — Premera Blue Cross (Apr 2019–Dec 2019)

Process analysis + documentation; Visio diagrams; SharePoint knowledge hub.

Technical Services Manager — Ookla (Speedtest.net) (Apr 2017–Dec 2018)

Managed team of 3 supporting ~1500 accounts; reduced response time; wrote developer-friendly web/networking docs.

Product Manager / Technical Support Lead — NinjaTrader (May 2010–Jan 2017)

Led support team of 15; maintained docs for ~40,000 users; contributed to C# debugging; Jira/Confluence workflows.

What I Do Now

🧭 Product & Delivery

Find the shortest path from loose idea to working artifact.

Scoped MVPs: Delivery plans, workflow shaping, and bounded implementation
UX cleanup: Reduce friction in onboarding, operations, and internal tools
Async artifacts: Notes, specs, and handoffs people can actually use

See consulting →

🛠️ Tools & Systems

Public proof through docs, tooling, and architecture work.

Git + Markdown: Contributor-friendly documentation pipelines
Replay and queue systems: Internal delivery tooling and debugging primitives
Open source: Libraries, docs hubs, and architecture notes that remain public

Docs hub →